Refund and Return Policy
At Trendsdeliver, we strive to ensure that you get the best quality trending gadgets. Since we operate on a direct dropshipping model, we have implemented a strict return and refund policy to maintain quality control and prevent fraudulent claims.
Please read our policy carefully before placing an order.
1. Strict 12-Hour Reporting Window You can raise a return or replacement request within 12 hours of receiving the product. Requests raised after 12 hours of successful delivery will not be entertained under any circumstances.
2. Mandatory Unboxing Video Rule (Strictly Enforced) To be eligible for any return, replacement, or refund for damaged, defective, or wrong items, an uncut and unedited unboxing video of the parcel is strictly mandatory.
- The video must start with a clear view of the sealed package and the original shipping label (showing your name and tracking details).
- The video must continuously show the opening of the package and clearly point out the defect, damage, or wrong item.
- Claims without a valid, uncut unboxing video will be instantly rejected.
3. Eligibility for Returns & Condition of Items We accept returns or replacements only if:
- The product received is physically damaged in transit.
- The product received is defective or not in working condition out of the box.
- The wrong product was delivered to you.
To be processed, returned items must be unused, in their original packaging, with all accessories/manuals included, and in a sellable condition.
Strict Exception: We do not accept returns for “Change of mind” or if you simply do not like the product after receiving it.
4. Non-Returnable Items The following items cannot be returned or refunded:
- Personal care items or grooming gadgets.
- Electronics that have been used, powered on, altered, or tampered with.
- Any items specifically marked as “Non-Returnable” during a sale.
5. How to Initiate a Return or Replacement
- Email us at info@trendsdeliver.in within 12 hours of delivery.
- Include your Order Number, a brief reason for the return, and attach the mandatory Unboxing Video and clear photos.
- Our team will review your request. If approved, we will guide you on the reverse pickup or self-shipping process.
6. Refund & Replacement Process
- Replacements: If you received a defective or wrong item, we will happily send a replacement once your video is verified and the original item is picked up.
- Refunds: Once your returned item is received at our facility and inspected, we will notify you via email.
- If approved, your refund will be processed within 5–7 working days to your original payment method.
- For COD (Cash on Delivery) Orders: You will be asked to share your UPI ID or Bank Account details via our official email to process the refund.
Thank you for shopping with Trendsdeliver. We promise to always deliver the best trends securely to your doorstep!